Returns & Exchanges
At NCF Living, we want you to be completely satisfied with your furniture purchase. If your new items aren't quite right for your home, our straightforward returns policy ensures a smooth process for exchanges or refunds.
Notification
Contact our customer service team within 14 days of delivery to register your intent to return or exchange your furniture items.
Condition Check
Ensure all items are kept in their original packaging and remain in an unused, unassembled condition to qualify for a full refund.
Collection Arrangement
Schedule a convenient collection date with our logistics team; please note that a collection fee may apply depending on your location and item size.
Inspection & Refund
Once our warehouse team inspects the returned goods, we will process your refund to the original payment method within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing